Overview
Bitbuy is a Canadian cryptocurrency marketplace where users can buy, sell and trade assets in CAD. To access your account use Bitbuy's official sign-in pages or the mobile app; Bitbuy provides a Help Centre with step-by-step articles and 24/7 support for account access issues. :contentReference[oaicite:0]{index=0}
How to sign in — quick steps
- Go to the official Bitbuy sign-in page or open the Bitbuy mobile app. :contentReference[oaicite:1]{index=1}
- Enter your registered email and password.
- If prompted, choose the account origin (Bitbuy / migrated platform) then complete 2-factor authentication (2FA) if enabled. :contentReference[oaicite:2]{index=2}
- If you can’t sign in, click “Forgot password” to start a reset or follow the Help Centre steps to contact support. :contentReference[oaicite:3]{index=3}
Pro tip: Use the Bitbuy mobile app for quick biometric login on supported devices (Face ID / Touch ID) after you enable it in settings. :contentReference[oaicite:4]{index=4}
Troubleshooting common login problems
Forgot password: click the “Forgot password?” link on the sign-in form and follow the reset email instructions. If you don’t receive an email, check spam/junk and ensure you used the email tied to your Bitbuy account. :contentReference[oaicite:5]{index=5}
2FA not working: Bitbuy supports time-based 2FA (authenticator apps) and SMS verification in some cases. If your authenticator codes fail, check device time sync, and follow the 2FA recovery guidance in the Account FAQ. If you’re locked out, submit a support request for Assisted 2FA Reset. :contentReference[oaicite:6]{index=6}
SMS codes not arriving: try switching to an authenticator app, verify your phone number is current in your profile, and check mobile carrier blocking or international SMS issues. Bitbuy Help articles cover next steps. :contentReference[oaicite:7]{index=7}
Account recovery & locked accounts
If you lose access to your email, 2FA device, or are locked out after multiple failed attempts, use Bitbuy’s Support portal to submit an account access request. Expect identity verification steps (photo ID, selfie, proof of address) to restore access. For urgent help, use the official contact channels listed in the Help Centre. :contentReference[oaicite:8]{index=8}
Security tips (recommended)
- Enable 2-factor authentication (prefer an authenticator app over SMS where possible). :contentReference[oaicite:9]{index=9}
- Use a strong, unique password and a reputable password manager.
- Never share passwords or 2FA codes — Bitbuy support will never ask for them. :contentReference[oaicite:10]{index=10}
- Confirm you are on the official Bitbuy domain before entering credentials. :contentReference[oaicite:11]{index=11}
Need more help?
Visit Bitbuy’s Support Centre or submit a request for account access issues. Official resources include the Help Centre, Contact page and the sign-in portal. Use those links for secure assistance. :contentReference[oaicite:12]{index=12}
Open Bitbuy Support